Privacy Policy
Melbourne Migration Services
Effective Date: 15 July 2026
Last Updated: 15 July 2026
Melbourne Migration Services respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose and protect personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and our professional obligations as a migration service provider.
1. About Melbourne Migration Services
Melbourne Migration Services provides Australian migration assistance, including visa consultations, application assistance, document preparation and migration-related services.
As migration matters often involve sensitive personal information, we take reasonable steps to maintain confidentiality, security and responsible handling of client information.
2. Information We Collect
Depending on your enquiry or migration matter, we may collect:
Personal Information
Full name
Date of birth
Contact details
Address
Passport and identity information
Citizenship information
Visa history
Travel history
Migration Information
Previous visa applications
Immigration documents
Department of Home Affairs correspondence
Visa grant information
Supporting evidence
Other Information
Where required, we may collect:
Employment information
Education records
Financial information
Relationship information
Health or character information required for visa purposes
3. How We Collect Personal Information
We may collect information:
directly from you;
through consultation forms;
through our website enquiry forms;
by email or telephone;
through documents provided by you;
from authorised representatives or relevant organisations.
We may also receive information from government authorities, including the Department of Home Affairs, where relevant to your matter.
4. Why We Collect Personal Information
We collect and use personal information to:
assess migration options;
provide migration assistance;
prepare visa applications;
communicate with you;
respond to requests from government authorities;
maintain client records;
meet professional and legal obligations.
We only collect information reasonably necessary to provide our services.
5. Disclosure of Personal Information
We treat client information as confidential.
We may disclose information where necessary to provide migration services, including to:
Department of Home Affairs;
Australian government agencies;
review bodies or tribunals;
authorised representatives;
translators or interpreters;
professional service providers involved in your matter.
We do not sell, rent or trade your personal information.
6. Overseas Disclosure
Some migration services may require information to be accessed or transferred overseas, including through:
overseas clients or sponsors;
translation providers;
technology providers;
cloud storage services.
Where information is transferred overseas, we take reasonable steps to ensure appropriate security and confidentiality measures are maintained.
7. Website and Cookies
When you visit our website, we may collect technical information such as:
IP address;
browser type;
device information;
pages visited;
website usage information.
We may use cookies and analytics tools to improve website performance, security and user experience.
You can manage cookies through your browser settings.
8. Security of Your Information
Melbourne Migration Services takes reasonable steps to protect personal information from:
unauthorised access;
misuse;
loss;
alteration;
disclosure.
Security measures may include:
secure systems;
password protection;
restricted access;
secure document storage;
confidentiality procedures.
9. Client Confidentiality
We understand that migration applications involve private and sensitive information.
Your information is only accessed by authorised persons who require it for legitimate business or migration purposes.
We maintain confidentiality in accordance with applicable professional obligations.
10. Access and Correction of Your Information
You may request access to personal information we hold about you.
You may also request correction if information is inaccurate, incomplete or outdated.
Requests should be sent to:
Email: info@melbournemigrationservices.com.au
We will respond within a reasonable timeframe.
11. Privacy Complaints
If you have concerns about how we handle your personal information, please contact us first.
We will review your complaint and provide a response.
If you remain dissatisfied, you may contact:
Office of the Australian Information Commissioner (OAIC)
Website:
12. Data Breaches
Melbourne Migration Services takes reasonable steps to prevent data breaches.
If a privacy breach occurs, we will assess the situation and take appropriate action, including notification where required under the Notifiable Data Breaches Scheme.
13. Marketing Communications
We may occasionally provide information about:
migration updates;
visa changes;
educational resources;
our services.
You may unsubscribe from marketing communications at any time.
14. Third-Party Websites
Our website may contain links to external websites.
We are not responsible for the privacy practices or content of external websites. We recommend reviewing their privacy policies before providing personal information.
15. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
legislation;
technology;
business practices;
regulatory requirements.
The latest version will be published on our website.
Contact Us
For privacy enquiries, requests for access or correction, or privacy complaints, please contact:
Melbourne Migration Services
Email:
info@melbournemigrationservices.com.au
Website:
www.melbournemigrationservices.com.au
Privacy Collection Statement
Melbourne Migration Services collects personal information to provide migration assistance, communicate with clients, prepare visa-related documents and comply with professional and legal obligations.
Your information may be disclosed to relevant authorities, including the Department of Home Affairs, and authorised third parties involved in your migration matter.
Providing requested information is voluntary; however, failure to provide necessary information may prevent us from assisting with your migration matter.